CORONAVIRUS LATEST INFORMATION - 2022
We’d like to reassure you that we have been closely monitoring developments regarding COVID-19 (Coronavirus). From May 2021 we were able to have a successful season following the announcement from government about the reopening of the hospitality industry. We are happy to continue to answer questions and give potential customers further information about our holidays. For 2022, we will not be offering the face to face welcome meeting, but we are available for phone support, before and during your holiday. All guidebooks and maps supplied will be new and remain the property of the customer.
The safety and well-being of our customers and staff is our highest priority. While we, and our accommodation providers, will take every measure to minimise risk, customers need to recognise that contact with others leads to an increase in likelihood of transmission of the virus. We are offering the option of a full refund or postponement at the same price (for the same itinerary) if cancellation has to be made due to Covid 19 restrictions imposed in the UK or country of origin. It may be that if a holiday has to be cancelled abruptly, (e.g cancellation of accommodation at less than 24 hours notice due to lockdown in area of origin) that we would need to pass on any unavoidable costs we have incurred. We expect our customers to take out personal travel insurance so that they have individual cover should cancellation occur due to self isolating or becoming ill.
Please note that due to additional requirements this year, we are unable to offer an information pack and maps for late bookings but will provide advice about what is needed.
As a small family business since 2002, we have been committed under our responsible travel policy to contract with local producers of goods, services and accommodation supporting the rural economy. We are grateful to our customers who have already booked who have postponed their plans to a future date, and hope that we will be meeting you in 2022!
North Downs Way National Trail Coronavirus advice - North Downs Way - https://www.nationaltrail.co.uk/en_GB/covid-19-update/
keep up to date and follow the government advice.
FCDO Travel Advice: www.gov.uk/guidance/travel-advice-novel-coronavirus and www.gov.uk/foreign-travel-advice
Department of Health: www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public